Order and Returns Policy

Order Policy

Once your order has been placed and payment confirmed, our team begins processing it as quickly as possible.

You’ll receive confirmation and delivery updates throughout the process.

If you need to modify your order, please contact us immediately. Changes may not be possible once an order has been packaged or dispatched.

Return Policy

Your satisfaction is important to us.

Due to the nature of perfumes and personal care products, we can only accept returns under specific conditions.

Returns are accepted if:

• You received the wrong product.
• Your order arrived damaged.
• The item has a manufacturing defect.
• The product is significantly different from what was ordered.

Returns are NOT accepted if:

• The perfume has been used or sprayed.
• The product seal has been broken.
• You simply changed your mind after opening the product.
• The product was damaged after delivery due to misuse or improper storage.

Return Request

Please contact us within 48 hours of receiving your order if you believe there’s an issue.

Include:

• Your order number
• Photos or videos showing the issue
• A brief description of the problem

Our team will review your request and provide the appropriate resolution.

Refunds

Approved refunds will be processed using the original payment method where applicable.

Shipping fees are generally non-refundable unless the return is due to an error on our part.

Damaged Packages

If your package appears damaged upon delivery, please take clear photos before opening it and contact us immediately so we can investigate and resolve the issue.

Final Note

PrimeScents is committed to providing authentic fragrances, excellent customer service, and a seamless online shopping experience.

If you have any questions before or after placing an order, our team is always happy to help. Thank you for choosing PrimeScent, we look forward to helping you find your next signature scent.